Careers at Frank Cowan Company

Our strength comes from our team. People dedicated to building relationships that last. If you’re energetic, client focused, and looking to bring your skills to one of the most trusted names in the Canadian insurance industry, we’d like to hear from you.

What we offer

At Frank Cowan Company, we believe our employees make the difference. That’s why we provide a professional, motivating, team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.

We’re entering into an exciting time here at Frank Cowan Company. If you’re ready to roll up your sleeves and make a difference, we want to hear from you!

Opportunity

Account Manager

About Us

We are proud of our past, and excited about the future! Since the opening of our doors in 1927, Frank Cowan Company has established itself as a leader in providing specialized insurance programs including risk management and claims services across Canada. We have proven industry knowledge gained through over nine decades of partnering with insurance companies and independent brokers, giving us the ability to effectively manage the necessary risk and advisory and claims services for both standard and complex issues.

Are you a strategic thinker who loves to solve complex problems and is deeply passionate about designing a superior customer experience? Do you thrive on collaboration? Are you an engaging presenter? Is so, we are excited to hear from you!

Frank Cowan Company is currently looking for an Account Manager to join our Marketing team.

Opportunity:

The successful candidate will be responsible for Public Entity sales and service within the region of Northern Ontario. They will service a defined territory of various complex risks including Municipal, CAS (Children's Aid Society) and Not for Profit accounts. The individual will plan sales and business development activities with clients, prospects, insurance brokers and other industry professionals. This position requires a motivated individual who works well on their own as well as in a team environment. You will be responsible for managing a portfolio which includes a variety of industry specific policies, claims and risk management challenges. The individual will attend and actively participate in industry meetings, seminars and conferences. Willingness and ability to travel is essential. in this position. This position requires principle residence to be in the Thunder Bay, Sault Ste. Marie or Sudbury area with ability to work from a home office.

What you bring:

  • Minimum 3-5 years related experience required
  • RIBO license or ability to obtain
  • CIP designation (or working towards designation) would be an asset
  • Canadian Risk Management (CRM) designation
  • Excellent communication skills, both oral and written
  • Excellent presentation skills
  • Strong analytical and judgment skills required
  • Highly organized to manage workflow efficiently
  • Previous experience with Municipalities and Non - Profit classes of business would be an asset

Why choose Frank Cowan Company:

  • At Frank Cowan Company we offer a fun, positive work environment with a family like atmosphere
  • A professional and motivating team environment where contributions are valued
  • An entrepreneurial culture that has helped build a company with a strong history and exciting future

Benefits and perks of working at Frank Cowan Company:

  • Excellent Benefits
  • Retirement savings program
  • Employee share purchase Plan
  • Wellness spending account
  • Education/membership reimbursement programs along with Professional development bonuses
  • Flexible work arrangements
  • Car allowance for this position

Director of Claims

As a Director of Claims you have extensive technical experience with all major aspects of multi-line claim adjustment as well as measuring effectiveness of claims functions. You are well versed in the areas of advanced settlement strategies for negotiations, can identify legal and regulatory issues and have a high regard for compliance and Fair Claim practices. You have at least 3 years management experience and strive for high engagement, teamwork, collaboration and have proven leadership results. You are customer driven meeting the needs of external and internal customers and act as a trusted advisor.

What you bring:

  • Lead a team of Claims Examiners, provide daily support, coaching and mentoring, performance management, ensure a high-level employee engagement through peer to peer initiatives, creating and executing engagement activities, provide development opportunities and continuous learning
  • Measure effectiveness of claims functions
  • Co-ordinate team and complete Customer audits
  • High focus on completion of all Claims RFP responses
  • Participate in RFP interviews
  • Coordinate and support consultative services
  • Develop and manage standards and strategies for handling claims including technical and operational training needs, authority guidelines
  • Evaluates and identifies potential risk and issues of non-compliance
  • Participates in or leads risk assessment for claims and escalates potential issues to VP of Claims
  • Responsible for Financial reserving in compliance with regulations
  • Conducts claims metric analysis to identify and implement initiatives for improved cost efficiencies

Business Analyst

The successful candidate will be responsible for analyzing business processes, design or modify procedures to improve efficiency and quality to obtain the desired results. Work with stakeholders to understand Product vision, consider stakeholders interests with ability to re-prioritize the product backlog, demonstrating an excellent level of domain knowledge. Analyze the needs of the company and users, document the business requirements to serve as the basis for systems specifications. Rely on personal understanding of business processes and applicable systems, as well as industry knowledge.  Act as a liaison between the user community and various I.T. departments according to the identified steps in the Frank Cowan Company SDLC (System Development Life Cycle). Assist the team to estimate and plan efforts required to deliver large and complex projects. Ability to write, review and recommend changes on documents within the business processes, system documentation, and procedures to facilitate users training and integration of new processes and technologies within current operations.  Must observe a high level of critical and logical thinking, analysis and reasoning to identify underlying principals, reasons, or facts. Candidate must have the ability to communicate complex technical information to various parties including non-technical members of the organization.

What you bring:

  • Post-secondary education in Computer Science or related field
  • Strong understanding of Insurance systems interactions and functionalities
  • Experience with Agile Framework
  • Proven ability to work in a fast paced, results oriented environment 
  • High level of self-motivation
  • Team player who is focused on being customer driven

Senior Underwriter

The successful candidate will be responsible for working on program renewals, prioritizing, analyzing and underwriting new business submissions in accordance with their authority levels. The successful candidate will be responsible for the processing and decision making on endorsements, reviewing inspections and mentoring junior staff where applicable. The incumbent will act as a resource, providing feedback and recommendations to improve processes and results. The incumbent would have an opportunity to build relationships with our broker partners and act as an advocate for Frank Cowan Company within the insurance market.

What you bring:

  • Minimum 2-3 years related experience preferred
  • Post-secondary education or equivalent experience
  • CIP or working towards would be an asset
  • Strong communication skills, both oral and written
  • Analytical and judgment skills required
  • Attention to detail is essential
  • Highly organized to manage workflow efficiently
  • Team player who is focused on being customer driven

Underwriter

The successful candidate will be responsible for working on program renewals, prioritizing, analyzing and underwriting new business submissions in accordance with their authority levels. The successful candidate will be responsible for the processing and decision making on endorsements, reviewing inspections and mentoring junior staff where applicable. The incumbent will act as a resource, providing feedback and recommendations to improve processes and results. The incumbent would have an opportunity to build relationships with our broker partners and act as an advocate for Frank Cowan Company within the insurance market.

What you bring:

  • Minimum 2-3 years related experience preferred
  • Post-secondary education or equivalent experience
  • CIP or working towards would be an asset
  • Strong communication skills, both oral and written
  • Analytical and judgment skills required
  • Attention to detail is essential
  • Highly organized to manage workflow efficiently
  • Team player who is focused on being customer driven

Underwriting Assistant

The successful candidate will be responsible for assisting Intermediate and Senior Underwriters in rating, issuing and determining terms and conditions of coverage. They will be responsible for preparing certificates of insurance, review and/or processing of renewals, endorsements and cancellations within assigned authority limit as well as providing back-up to the Support Service department for various administrative functions.

What you bring:

  • Minimum 1-2 years related experience preferred
  • Post-secondary education or equivalent experience
  • CIP or working towards would be an asset
  • Strong communication skills, both oral and written
  • Analytical and judgment skills required
  • Attention to detail is essential
  • Profifiency in Microsoft Office Products
  • Highly organized to manage workflow efficiently

Underwriting Support

The successful candidate will be responsible for processing and mailing documents including new business, renewals, and request for proposals, quote proposals, reports, endorsements and premium break downs while maintaining a high level of accuracy within department service standards. Other tasks include back-up reception, mailroom support and administrative duties that support team workflow.

What you bring:

  • High School Diploma or equivalent experience is required
  • Minimum 2 years’ working experience preferred
  • CIP or working towards would be an asset
  • Excellent organizational skills, including time management and the ability to manage workflow efficiently
  • Ability to work independently and in a team environment
  • Strong analytical skills
  • Excellent written and verbal communication skills
  • Attention to detail is essential
  • Proficient in Microsoft Office Suite Products

Why choose Frank Cowan Company

  • A professional and motivating team environment where contributions are valued.
  • An entrepreneurial culture that has helped build a company with a strong history and exciting future. 
  • We offer great benefits, professional development support and competitive pay with incentives.
  • Other great perks including, a recognition program, recognition of service milestones, work-life balance and much more!

About Us

Our head office is located in Princeton, Ontario, under half an hour from Woodstock, Brantford and Cambridge, just off the 403 or 401. We also have an office in Cambridge, Ontario

We are proud of our past, and excited about the future!

Since the opening of our doors in 1927, Frank Cowan Company has established itself as a leader in providing specialized insurance programs including risk management and claims services across Canada. We have proven industry knowledge gained through over nine decades of partnering with insurance companies and independent brokers, giving us the ability to effectively manage the necessary risk and advisory and claims services for both standard and complex issues.

How to Apply

We invite interested candidates submit their resume to:

Apply to Frank Cowan Company

While we appreciate the interest of all applicants, we will contact only those selected for interviews

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We're adapting in response to COVID-19 and will follow a virtual recruitment approach. All interactions will be via email, phone or video to ensure the safety of our employees and candidates. We want to make sure that we continue to offer a great candidate experience virtually.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.