Careers at Frank Cowan Company

Our strength comes from our team. People dedicated to building relationships that last. If you’re energetic, client focused, and looking to bring your skills to one of the most trusted names in the Canadian insurance industry, we’d like to hear from you.

What we offer

At Frank Cowan Company, we believe our employees make the difference. That’s why we provide a professional, motivating, team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.

We’re entering into an exciting time here at Frank Cowan Company. If you’re ready to roll up your sleeves and make a difference, we want to hear from you!

Opportunity

IT Manager

The successful candidate will manage the day-to-day operations of the FCC IT department including hardware/software upgrades, system patching, and Management Information Systems reporting. They will also be responsible for contract management. They will be responsible for the day-to-day management of activities as well as the performance management of the assigned staff. They will implement and manage service levels in the department and ensure that these service levels are achieved. This individual will ensure that their implementations follow all governance standards. They will work with the other IT Manager for Development, for the proper resourcing of projects. They will be an active member of our Project Operations Committee helping to manage the projects as requested by the business units. A critical component of this role is the ability to assess and coach on support related issues that occur during regular processing cycles (daily, weekly, monthly).

What you bring:

  • Post-Secondary education in Computer Science or IT related field
  • Previous experience in the Insurance field preferred; previous experience in a leadership or management role essential
  • Project Management, IT Operations, or IT Architecture/Design experience is essential
  • Ability to communicate complex technical information to various parties including non-technical members of the organization
  • High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
  • Excellent organizational abilities
  • Excellent decision-making abilities
  • Excellent communication skills, both oral and written
  • Proven ability to work in a fast paced, results oriented environment
  • This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference check

Senior Claims Examiner

As a Senior Claims Examiner your work will have a big impact on handling a diverse range of complex casualty and large loss property claims. You will be relied upon to utilize your excellent communication skills and executing best practices to provide direction for settling and managing claims. In addition, major responsibilities include:

Specific duties include:

  • Development of resolution strategies by evaluating nature of loss, liability, damage, applicable limits and deductible where coverage has been confirmed
  • Direct legal counsel and Independent Adjusters on investigation and settlement of Casualty and Property claims
  • Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim
  • Review and analyse coverage, including the preparation of Reservation of Rights letters, coverage and other communication
  • Identify and assess serious injury/damage losses, risk management issues and reporting them in a timely manner as per applicable reporting protocols
  • Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management
  • Promptly update reserves, request payment and respond to correspondence from external parties
  • Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues
  • Adhere to all internal Claims Best Practices

What you bring:

  • 10 + years of related experience with a strong emphasis on Casualty and Property claims handling as well as insurance litigation
  • CIP or equivalent experience or designation
  • Proven exceptional communication and time management/organizational skills
  • Self-motivated and goal oriented, capable of working in a fast paced and changing environment
  • Demonstrates a passion for customer service with strong written and verbal communication skills
  • Demonstrates strong problem solving, analytical and priority management skills
  • Experience handling municipal claims an asset
  • Adept at working in a paperless environment

Executive Assistant

The successful candidate will be responsible for providing administrative support required by Leadership in a fast-paced environment. In addition, the candidate will be responsible for scheduling and coordination of meetings, compiling details for agenda’s and documentation of meeting minutes, planning, coordinating of events and managing catering. The ideal candidate is able to juggle a multitude of various projects with a high-level focus in meeting deadlines and prioritization based on the needs of the business. The candidate must be adaptable, have a positive attitude, be highly flexible with the ability to work independently and be resourceful. Candidate must be well organized, very efficient, an independent thinker who can make good judgments.

What you bring:

  • Minimum 1-3 years experience assisting members of an executive team
  • Post-secondary education or equivalent experience
  • Strong interpersonal skills and ability to build relationships with stakeholders
  • Strong communication skills, both oral and written
  • Attention to detail and follow through is essential
  • Excellent knowledge and experience with Microsoft Office
  • Excellent writing, editing, grammatical skills
  • Excellent research skills
  • Analytical and judgment skills required
  • Ability to handle multiple tasks simultaneously, prioritize high volume workload and meet strict deadlines for tasks/assignments
  • Good organizational, time management
  • Team player, works well with others, able to delegate effectively
  • Demonstrated good judgment, ability to deal with confidential and sensitive issues

Senior Underwriter

The successful candidate will be responsible for commercial underwriting for all lines of business in accordance with underwriting standards and guidelines. The incumbent will primarily be responsible for larger more complex renewal accounts. The role will involve being a technical lead in reviewing, approving or escalating underwriting referrals from other team members and special acceptances and liaising with in-house technical specialists as needed. This individual will liaise with brokers, clients and account managers on questions of policy issues and interpretation of coverage. The role requires mentorship of junior team members, training and representation at various broker events.

What you bring:

  • Minimum 5 years related experience required
  • CIP designation or progression toward completion
  • College or University diploma would be an asset
  • Proficiency with MS Office Suite of products
  • Excellent communication skills, both oral and written
  • Strong analytical and judgment skills required
  • Highly organized to manage workflow efficiently
  • Automobile experience would be an asset
  • Experience with Specialty Coverage and Non-Profit classes an asset

Underwriter

The successful candidate will be responsible for working on renewals, prioritizing, analyzing and underwriting more complex endorsement activity in accordance with their authority levels. The successful candidate will be responsible for the processing and decision making on endorsements, reviewing inspections and mentoring junior staff where applicable. The incumbent will act as a resource, providing feedback and recommendations to improve processes and results. The incumbent would have an opportunity to build relationships with our broker partners and act as an advocate for Frank Cowan Company within the insurance market.

What you bring:

  • Minimum 2-3 years related experience preferred
  • Post-secondary education or equivalent experience 
  • CIP or working towards would be an asset
  • Strong communication skills, both oral and written
  • Analytical and judgment skills required
  • Attention to detail is essential
  • Highly organized to manage workflow efficiently 
  • Team player who is focused on being customer driven

Underwriter

The successful candidate will work as a part of a dynamic and multi line Underwriting team and will be responsible for underwriting and servicing renewals in accordance with underwriting standards and guidelines. An introduction to new business production and small account quoting is anticipated in this position. This individual will liaise with brokers, clients, and account managers on questions of policy issues and interpretation of coverage, and represent the team at the industry events as needed.

What you bring:

  • Minimum 3-5 years multi line commercial underwriting experience required
  • CIP designation or College/University degree with progression toward CIP
  • Proficiency with MS Office Suite of products
  • Excellent communication & negotiation skills, both oral and written
  • Strong analytical and decision making skills required
  • Highly organized to manage workflow effectively
  • Independent thinker and self-starter
  • Highly motivated and enthusiastic
  • Ability to work both independently and as part of a team while meeting challenging deadlines
  • Automobile underwriting experience would be an asset
  • Bilingual English/French an asset

Underwriter, One Year Contract

The successful candidate will work as a part of a dynamic and multi line Underwriting team and will be responsible for underwriting and servicing renewals in accordance with underwriting standards and guidelines. An introduction to new business production and small account quoting is anticipated in this position. This individual will liaise with brokers, clients, and account managers on questions of policy issues and interpretation of coverage, and represent the team at the industry events as needed.

What you bring:

  • Minimum 3-5 years multi line commercial underwriting experience required
  • CIP designation or College/University degree with progression toward CIP
  • Proficiency with MS Office Suite of products
  • Excellent communication & negotiation skills, both oral and written
  • Strong analytical and decision making skills required
  • Highly organized to manage workflow effectively
  • Independent thinker and self-starter
  • Highly motivated and enthusiastic
  • Ability to work both independently and as part of a team while meeting challenging deadlines
  • Automobile underwriting experience would be an asset
  • Bilingual English/French an asset

Underwriting Support

As a supporting member of the Auto Underwriting team, this role is primarily responsible for the issuance of policy documents and providing administrative support to the team.

Duties include:

  • Preparation and processing of policy documents, certificates and related forms
  • Distribution of policy documents and correspondence to brokers or internal parties
  • Preparation and maintenance of word and or excel templates used in workflow process
  • Maintaining a high level of accuracy within department service standards
  • Administrative duties as required

What you bring:

  • Minimum 1-2 years related Auto Insurance experience preferred
  • Post-secondary education or equivalent experience
  • CIP or working towards would be an asset
  • Strong communication skills, both oral and written
  • Analytical and judgment skills required
  • Attention to detail is essential
  • Proficiency in Microsoft Office Products
  • Highly organized to manage workflow efficiently

Why choose Frank Cowan Company

  • A professional and motivating team environment where contributions are valued.
  • An entrepreneurial culture that has helped build a company with a strong history and exciting future. 
  • We offer great benefits, professional development support and competitive pay with incentives.
  • Other great perks including, a recognition program, recognition of service milestones, work-life balance and much more!

About Us

Our head office is located in Princeton, Ontario, under half an hour from Woodstock, Brantford and Cambridge, just off the 403 or 401. We also have an office in Cambridge, Ontario

We are proud of our past, and excited about the future!

Since the opening of our doors in 1927, Frank Cowan Company has established itself as a leader in providing specialized insurance programs including risk management and claims services across Canada. We have proven industry knowledge gained through over nine decades of partnering with insurance companies and independent brokers, giving us the ability to effectively manage the necessary risk and advisory and claims services for both standard and complex issues.

How to Apply

We invite interested candidates submit their resume to:

Apply to Frank Cowan Company

While we appreciate the interest of all applicants, we will contact only those selected for interviews

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We're adapting in response to COVID-19 and will follow a virtual recruitment approach. All interactions will be via email, phone or video to ensure the safety of our employees and candidates. We want to make sure that we continue to offer a great candidate experience virtually.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.