Careers at Frank Cowan Company

Our strength comes from our team. People dedicated to building relationships that last. If you’re energetic, client focused, and looking to bring your skills to one of the most trusted names in the Canadian insurance industry, we’d like to hear from you.

What we offer

At Frank Cowan Company, we believe our employees make the difference. That’s why we provide a professional, motivating, team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.

We’re entering into an exciting time here at Frank Cowan Company. If you’re ready to roll up your sleeves and make a difference, we want to hear from you!

Opportunity

IT Manager, Application Development  

The successful candidate will manage the development of various projects and teams within the IT department.  They will be responsible for the day to day management of activities as well as the performance management of the assigned staff.  They will implement and manage service levels in the department and ensure that these service levels are achieved.  This individual will ensure that implementations follow all governance standards.  They will be an active member of our Project Operations Committee helping to manage the projects as requested by the business units.

What you bring:

  • Postsecondary education in Computer Science or  IT related field.
  • Previous experience in the Insurance field preferred; previous experience in a leadership or management role essential.
  • PMP designation preferred, project management experience in the development of applications is essential.
  • Ability to communicate complex technical information to various parties including non-technical members of the organization.
  • High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
  • Excellent organizational abilities.
  • Strong decision-making abilities.
  • Strong communication skills, both oral and written.
  • Proven ability to work in a fast paced, results oriented environment.
  • This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference check.

Account Manager, Municipal & Public Adminstration

The successful candidate will be responsible for Municipal & Public Adminstration sales and service within Hamilton /GTA Regions.

  • They will serve a defined territory of various complex risks including Municipal, CAS (Children's Aid Society), and Not for Profit accounts.
  • This individual will plan sales and business development activities with clients, prospects, insurance brokers, and other industry professionals.
  • This position requires a motivated individual who works well on their own as well as in a team environment. You will be responsible to manage a portfolio that includes a variety of industry-specific policies, claims, and risk management challenges.
  • They will attend and actively participate in industry meetings, seminars, and conferences.
  • Willingness and the ability to travel are essential in this position.
  • This position requires principal residence to be in the Hamilton/GTA area with the ability to work from a home office.

What you bring:

  • Minimum 3- 5 years related experience required.
  • RIBO license or ability to obtain.
  • CIP designation (or working towards designation) would be an asset.
  • Canadian Risk Management (CRM) designation.
  • Excellent communication skills, both oral and written.
  • Excellent presentation skills.
  • Strong analytical and judgment skills required.
  • Highly organized to manage workflow efficiently.
  • Previous experience with Municipalities and Non - Profit classes of business would be an asset.

Business Analyst, IT

Job Responsibilities:

  • The successful candidate will be responsible for analyzing business processes, design or modify procedures to improve efficiency and quality to obtain the desired results.
  • Work with stakeholders to understand Product vision, consider stakeholders interests with ability to re-prioritize the product backlog, demonstrating an excellent level of domain knowledge. 
  • Analyze the needs of the company and users, document the business requirements to serve as the basis for systems specifications. 
  • Rely on personal understanding of business processes and applicable systems, as well as industry knowledge. 
  • Act as a liaison between the user community and various IT departments according to the identified steps in the Frank Cowan Company SDLC (System Development Life Cycle). 
  • Assist the team to estimate and plan efforts required to deliver large and complex projects.
  • Ability to write, review and recommend changes on documents within the business processes, system documentation, and procedures to facilitate users training and integration of new processes and technologies within current operations. 
  • Must observe a high level of critical and logical thinking, analysis and reasoning to identify underlying principals, reasons, or facts. 
  • Ability to communicate complex technical information to various parties including non-technical members of the organization.

What you bring:

  • Postsecondary education in Computer Science or related field.
  • Strong understanding of Insurance systems interactions and functionalities.
  • Experience with Agile Framework.
  • Proven ability to work in a fast paced, results oriented environment.
  • High level of self-motivation.
  • Strong decision-making abilities.
  • Excellent Organizational skills with attention to detail.
  • Ability to perform effectively, with minimal supervision.
  • Highly motivated with excellent verbal and written communication skills.
  • Attention to detail is essential.
  • Strong analytical and problem-solving skills.

Marketing & Communications Specialist 

This job is responsible for contributing to the Marketing and Communications team’s success through editorial efforts, special projects and operational/administrative support.

Specific duties include:

  • Writes, edits and publishes various materials including the Centre of Excellence, two corporate newsletters, email bulletins, news releases, marketing collateral, website and intranet content as directed.
  • Proactively drafts content and posts to internal and external corporate social media accounts, Twitter, Facebook, LinkedIn. Conducts social listening; responds to feedback and involves necessary internal parties.
  • Provides various marketing and communications support to business and service clients, as directed in support of yearly marketing plans. Ensures timely execution of tactics.
  • Proactively manages content and analytics on intranet, producer portal and business unit websites. Runs monthly analytics reports to track usage of various websites and identifies trends or opportunities.
  • Assists with distribution of promotional items and corporate sports tickets.
  • Proofreads variety of internal and client facing communications to ensure messaging and brand consistency.
  • Supports the distribution and promotion of news releases—targeted and those distributed over the wire. Writes supporting communication for employee intranet websites and social media accounts. Calls targeted publications to generate interest in the news story and monitors story pick-ups. Manages media clips summary to be included in the Marketing Portfolio (semi-annual).
  • Provides backup for internet/intranet posting, emergency communications (after hours and weekends as emergencies arise).
  • Provides operational and administrative support where necessary.
  • Continually participates in special projects/tasks associated with communications plans developed by the team for their various internal clients.

What you bring:

  • Bachelor’s Degree required with a major in English, Journalism,Communications or Marketing or 3-5 years of hands-on job experience.
  • Works independently under direction provided by Director, Marketing & Communications and other team members.
  • Follows corporate branding and corporate identity guidelines.
  • Demonstrated proficiency with computer software including current Windows Operating System, Microsoft Office, Microsoft Outlook, PowerPoint and other applicable applications and programs.
  • Familiarity with online publishing protocols including content-management publishing products is essential.
  • Expert user of social media and interested in new media tools and practices.
  • Must have excellent customer service and written and oral communications skills and be a proven self-starter with demonstrated creative instincts.
  • Ability to comfortably interact to staff at all levels of the organization.

Manager, Underwriting, Municipal & Public Adminstration

We are looking for a motivated individual to lead a commercial underwriting team with the objective of ensuring exceptional customer service, superior technical underwriting, operational excellence, profitability and growth. This individual would be responsible for engaging, coaching and mentoring the team as well as participating in special projects.

What you bring:

  • CIP/FCIP designation or College/University degree.
  • 7-10 years Multi Line Commercial Lines underwriting experience including management experience.
  • Natural leadership skills and including the ability to manage, engage and motivate staff.
  • Logical thinker with strong analytical capabilities.
  • Strong mentoring and coaching skills.
  • Demonstrated ability to perform well in a busy environment and remain calm under pressure.
  • Excellent technical underwriting knowledge.
  • Excellent communication skills, both oral and written.
  • Highly organized including the ability to manage workflow efficiently.
  • Proficiency with MS Office Suite of products.
  • Experience underwriting large property would be an asset.

Underwriter, Municipal & Public Adminstration

Job Responsibilities:

  • Responsible for processing and mailing documents including new business, renewals, and request for proposals, quote proposals, reports, endorsements and premium break downs while maintaining a high level of accuracy within department service standards.
  • Other tasks include back-up reception, mailroom support and administrative duties that support team workflow.

What you bring:

  • High School Diploma or equivalent experience is required.
  • Minimum 2 years’ working experience preferred.
  • Excellent organizational skills, including time management and the ability to manage workflow efficiently.
  • Ability to work independently and in a team environment.
  • Strong analytical skills.
  • Excellent written and verbal communication skills.
  • Attention to detail is essential.
  • Proficient in Microsoft Office Suite Products.

Underwriter, Municipal & Public Adminstration (Contract)

Job Responsibilities:

  • Responsible for working on program renewals, prioritizing, analyzing and underwriting new business submissions in accordance with their authority levels.
  • Responsible for the processing and decision making on endorsements, reviewing inspections and mentoring junior staff where applicable.
  • Act as a resource, providing feedback and recommendations to improve processes and results.
  • Have an opportunity to build relationships with our broker partners and act as an advocate for Frank Cowan Company within the insurance market.

What you bring:

  • Minimum 2-3 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Highly organized to manage workflow efficiently.
  • Team player who is focused on being customer driven.

Underwriter, Municipal & Public Adminstration (Contract)

Job Responsibilities:

  • Responsible for working on program renewals, prioritizing, analyzing and underwriting new business submissions in accordance with their authority levels.
  • Responsible for the processing and decision making on endorsements, reviewing inspections and mentoring junior staff where applicable.
  • Act as a resource, providing feedback and recommendations to improve processes and results.
  • Have an opportunity to build relationships with our broker partners and act as an advocate for Frank Cowan Company within the insurance market.

What you bring:

  • Minimum 2-3 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Highly organized to manage workflow efficiently.
  • Team player who is focused on being customer driven.

Underwriting Assistant, Municipal & Public Adminstration

The successful candidate will be responsible for assisting Underwriters in rating, issuing and determining terms and conditions of coverage. He/she will provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations and/or submission information into underwriting systems and deal with the daily mail, faxes and email requests from brokers.

What you bring:

  • Minimum 1-2 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.

Underwriting Assistant, Municipal & Public Adminstration (12-month contract)

The successful candidate will be responsible for assisting Underwriters in rating, issuing and determining terms and conditions of coverage. He/she will provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations and/or submission information into underwriting systems and deal with the daily mail, faxes and email requests from brokers.

What you bring:

  • Minimum 1-2 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.

Underwriting Support, Municipal & Public Adminstration

Job Responsibilities:

  • Responsible for processing and mailing documents including new business, renewals, and request for proposals, quote proposals, reports, endorsements and premium break downs while maintaining a high level of accuracy within department service standards.
  • Other tasks include back-up reception, mailroom support and administrative duties that support team workflow.

What you bring:

  • High School Diploma or equivalent experience is required.
  • Minimum 2 years’ working experience preferred.
  • Excellent organizational skills, including time management and the ability to manage workflow efficiently.
  • Ability to work independently and in a team environment.
  • Strong analytical skills.
  • Excellent written and verbal communication skills.
  • Attention to detail is essential.
  • Proficient in Microsoft Office Suite Products.

Underwriter, Community Services

The successful candidate will be responsible for working on renewals, prioritizing, analyzing and underwriting more complex endorsement activity in accordance with their authority levels. The successful candidate will be responsible for the processing and decision making on endorsements, reviewing inspections and mentoring junior staff where applicable. The incumbent will act as a resource, providing feedback and recommendations to improve processes and results. The incumbent would have an opportunity to build relationships with our broker partners and act as an advocate for Frank Cowan Company within the insurance market.

What you bring:

  • Minimum 2-3 years related experience preferred.
  • Postsecondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Highly organized to manage workflow efficiently.
  • Team player who is focused on being customer driven.

Underwriting Assistant, Community Services

The successful candidate will be responsible for assisting Intermediate and Senior Underwriters in rating, issuing and determining terms and conditions of coverage.  They will be responsible for preparing certificates of insurance, review and/or processing of renewals, endorsements and cancellations within assigned authority limit as well as providing back-up to the Support Service department for various administrative functions.

What you bring:

  • Minimum 1-2 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.

Underwriter, Auto

Job Responsibilities:

  • Responsible for working on commercial auto renewals, prioritizing, analyzing and underwriting new business submissions in accordance with their authority levels.
  • Responsible for the processing and decision making on endorsements, and mentoring junior staff where applicable.
  • Act as a resource, providing feedback and recommendations to improve processes and results.
  • Have an opportunity to build relationships with our broker partners and act as an advocate for Frank Cowan Company within the insurance market.

What you bring:

  • Minimum 2-3 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Highly organized to manage workflow efficiently.
  • Team player who is focused on being customer driven.

Underwriting Assistant, Auto

Job Responsibilities:

  • Order Motor Vehicle Reports.
  • Prepare notepads for underwriters.
  • Underwrite endorsements.
  • Type vehicle schedules.
  • Issue certificates.
  • Prepare letters of experience.
  • Assist with typing policy documents.
  • Update iSeries to start the renewal process.  

What you bring:

  • Working toward Chartered Insurance Professional CIP designation.
  • One-year work experience in insurance and college/university education or equivalent combination of work experience and education.
  • Proficiency with Microsoft Office Programs (Word, Excel, Outlook).
  • Highly organized to manage workload.
  • Ability to work and interact in a team environment.
  • Strong verbal and written communication skills.
  • Detail-oriented and able to manage multiple demands.

Underwriting Assistant, Auto (1-Year Contract)

Job Responsibilities:

  • Order Motor Vehicle Reports.
  • Prepare notepads for underwriters.
  • Underwrite endorsements.
  • Type vehicle schedules.
  • Issue certificates.
  • Prepare letters of experience.
  • Assist with typing policy documents.
  • Update iSeries to start the renewal process.  

What you bring:

  • Working toward Chartered Insurance Professional CIP designation.
  • One-year work experience in insurance and college/university education or equivalent combination of work experience and education.
  • Proficiency with Microsoft Office Programs (Word, Excel, Outlook).
  • Highly organized to manage workload.
  • Ability to work and interact in a team environment.
  • Strong verbal and written communication skills.
  • Detail-oriented and able to manage multiple demands.

Co-op, Underwriting, Auto (4-month Summer Contract)

Job Responsibilities:

  • Order Motor Vehicle Reports.
  • Prepare notepads for underwriters.
  • Auto data entry.
  • Type vehicle schedules.

What you bring:

  • Currently enrolled in first year postsecondary Insurance program.
  • Proficiency with Microsoft Office Programs (Word, Excel, Outlook).
  • Highly organized to manage workflow efficiently.
  • Ability to work and interact in a team environment.
  • Strong verbal and written communication skills.
  • Strong attention to detail and ability to manage multiple demands.

Systems Support (6-month Contract)

Job Responsibilities:

  • Support and backup for checking of premium batches.
  • Processing of renewals and policy change endorsements.
  • Assistance with scanning of old records.

What you bring:

  • Attention to detail.
  • Math skills and accuracy.
  • Excel, Word, and Outlook knowledge.
  • Ability to prioritize.
  • Excellent communication skills.

Why choose Frank Cowan Company

  • A professional and motivating team environment where contributions are valued.
  • An entrepreneurial culture that has helped build a company with a strong history and exciting future. 
  • We offer great benefits, professional development support and competitive pay with incentives.
  • Other great perks including, a recognition program, recognition of service milestones, work-life balance and much more!

About Us

Our head office is located in Princeton, Ontario, under half an hour from Woodstock, Brantford and Cambridge, just off the 403 or 401. We also have an office in Cambridge, Ontario

We are proud of our past, and excited about the future!

Since the opening of our doors in 1927, Frank Cowan Company has established itself as a leader in providing specialized insurance programs including risk management and claims services across Canada. We have proven industry knowledge gained through over nine decades of partnering with insurance companies and independent brokers, giving us the ability to effectively manage the necessary risk and advisory and claims services for both standard and complex issues.

How to Apply

We invite interested candidates submit their resume to:

Apply to Frank Cowan Company

While we appreciate the interest of all applicants, we will contact only those selected for interviews

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We're adapting in response to COVID-19 and will follow a virtual recruitment approach. All interactions will be via email, phone or video to ensure the safety of our employees and candidates. We want to make sure that we continue to offer a great candidate experience virtually.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.