Working together to deal with COVID-19
We are here to help people, businesses and society prosper in good times and be resilient in bad times. As we all face uncertainty, our priority is to care for employees and to be there for clients and broker partners, as well as the communities where we live and work when you need us most.
We are closely following the guidance of reputable health and government authorities such as the World Health Organization, the Centers for Disease Control, the Public Health Agency of Canada and local public health officials to inform our decisions.
In these challenging times, as COVID-19 is a rapidly evolving pandemic, we leverage the strength and knowledge of our organization in executing best practices to mitigate risks and deliver on promises. Now, more than ever, we have an opportunity to demonstrate our resilience as an industry, and we are pleased to see the many proactive measures being taken by clients and broker partners to ensure the health and safety of customers, employees and partners.
Staying the course
At Frank Cowan Company, we are actively monitoring the situation and have established guidelines to help our employees as we continue to offer you superior customer service. Over 90% of our team is now working from home, we’ve also enabled technology so we can conduct modified client and broker meetings through video conferencing and teleconference, and have put in place meeting and event restrictions.
We are regularly updating employees and taking proactive steps to maintain our service levels to clients and broker partners in this changing environment. As such, we would like to provide you an overview of the actions we are taking and share some of the best practices being used to mitigate associated risks.
Claims are mobilized to support you
Please continue to report claims through your normal reporting channels. Click here for full details on how to report a claim.
Broker questions related to Accounts Receivable
We realize the situation is evolving rapidly and some customers may be contacting you or us about their payments.
Our team will continue to be available to support you and your customers as well as process payments in accordance with normal procedures. However, given the current situation, our representatives will take extra care in dealing with special circumstances that your customers may encounter.
A reminder that, electronic payments can reduce processing times and facilitate more prompt transactions for you and your customers. Click here for Electronic Payment Information.
Keeping you updated
In every decision we are taking during this time, we want to reassure you that we will continue to be guided by our values and purpose. We will prioritize the well-being of people and society while providing service to the highest standards possible under the circumstances.
We will keep you informed as the situation evolves.
If you have a question please contact your Company Representative.
Frequently Asked Questions
Are you still open?
Yes. Our business continues to operate with additional precautions, we have temporarily closed our office. Our priority remains the well-being and safety of employees, clients, broker and business partners. We want to reassure you that our employees are mobilized to continue to support clients and broker partners.
How are you protecting employees?
We continue to monitor and assess the risks associated with COVID-19 and are following recommendations provided by both local and national health officials. This includes more frequent cleaning and disinfection of shared areas and common surfaces, including doorknobs, bathrooms and staff rooms. We’ve also increased the amount of hand sanitizer available to employees in our offices.
As this is a rapidly changing situation, we’ll continue to monitor and update our response as necessary. We will update this page with any new information, along with social media on Twitter, Facebook and LinkedIn.