Claims

Frank Cowan Company maintains its own in-house claims department that is fully integrated with the rest of our team and staffed by experts who truly understand the claims that can arise when dealing with clients in specialized industries. For more information visit our Claims Management Services page.

If you need to report a claim:

1. During business hours please call your broker or Frank Cowan Company at 1-800-265-4000 or email at mail.claims@frankcowan.com. 

2. For legal expense claims please call 1-855-953-1434.

3. For cyber incidents please carefully review your cyber policy to identify the Subscribing Partner:

  • If your cyber policy is written with Ascent Underwriting and a circumstance, claim or an event arise which may qualify for indemnity for costs or expenses under the cyber policy, you must report to Ascent/CyberClan Hotline +1 (0) 800 528 6170 or email ascentresponse@cyberclan.com. A policy number may be required when you call or email.
  • ​If your cyber policy is written with AXA XL Catlin and a circumstance, claim or an event arise which may qualify for indemnity for costs or expenses under the cyber policy, you must report immediately to Crawford and Company by calling 1-844-660-4903. A policy number may be required when you call.

​4. After hours please call 1-866-287-4971.