Claims Management Services

Frank Cowan Company maintains its own in-house claims department that is fully integrated with the rest of our team and staffed by experts who truly understand the claims that can arise when dealing with clients in specialized industries.

The claims you may experience are often far more detailed and complicated than most. You deal with the public, children, the disabled, the elderly and other sensitive instances where serious accusations can be made. Your claims are often long-tail in nature and can take years to settle. Some claims aren't filed until years after the occurrence or accident. You want a team of professionals on your side who will vigorously defend your reputation. We understand your risks and your exposures because we've been a specialty insurance provider for over 87 years.

We understand that claims don’t always occur during regular business hours, that is why Frank Cowan Company clients have access to an after hours claims service.

We plan for worst case scenarios so we’re prepared to help if a claim occurs. That’s why we created our Claims Disaster Management Plan. If you experience a serious claim involving your property, our Disaster Management Plan outlines services that could be available to you. These include help aligning contractors or other emergency resources, making claims funds available quickly and anything else we can do to assist you in helping your community recover and rebuild.

An extensive knowledge network

Along with our in-house expertise, we’ve developed an extensive network of lawyers, adjusters and other experts with in-depth experience in a wide variety of fields. When you need a specialist’s perspective, we’ll connect you with our network to ensure you get the information you need—when you need it.

Claims best practices framework

Frank Cowan Company utilizes claims best practices to measure analytics associated with helping to reduce cycle times and claims costs. This framework is available to you as part of our value added services.

To learn more about our Claims Management Services, please contact:

Josie Pachis
VP, Claims
1-800-265-4000, ext. 55380
josie.pachis@frankcowan.com